Privacy Statement
Last updated: February, 2026
The Head and Heart Institute (“we,” “us,” or “our”) is operated by Rachel Pires LCSW LLC, doing business as Head and Heart Institute. We respect your privacy and are committed to protecting the personal information you share with us through this website.
This Privacy Statement explains how information is collected, used, and protected when you visit this site or engage with our educational and consultation-based offerings.
Scope of This Policy
This website and the services offered through it are educational and consultative in nature. They do not constitute psychotherapy, medical treatment, or crisis services.
Therapy services, when provided, occur under separate agreements, informed consent documents, and private practice policies and are not governed by this Privacy Statement.
Information We Collect
We may collect the following information:
Information you provide
Name, email address, and contact details submitted through forms, applications, or registrations
Information you choose to share in inquiries or applications related to educational programs or consultation services
Payment-related information when enrolling in paid offerings (processed securely through third-party payment processors; we do not store full payment details)
Information collected automatically
IP address, browser type, device information, and general usage data
Pages visited and interactions with the site, collected through Squarespace analytics and similar tools
How We Use Information
Information collected through this site is used to:
Communicate with you about programs, events, or services you request
Process applications, registrations, and payments
Deliver educational and consultation offerings
Improve website functionality and user experience
Meet legal, administrative, or operational requirements
We do not sell or rent your personal information.
Third-Party Services
This website is hosted and operated through Squarespace, which provides website infrastructure, analytics, and form-submission tools. We may also use trusted third-party services for email communication, scheduling, and payment processing.
These providers access information only as necessary to perform their services and are required to maintain appropriate security standards.
Information submitted through this website is stored on Squarespace’s servers and subject to their security practices.
Cookies & Analytics
This website uses essential cookies required for site functionality and limited analytics cookies provided by Squarespace to understand site usage and improve performance. You may adjust cookie settings through your browser preferences.
Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission or storage can be guaranteed to be completely secure.
Your Choices
You may:
Opt out of non-essential email communications at any time using the unsubscribe link provided
Request access to, correction of, or deletion of your personal information, subject to legal or administrative obligations
Requests may be made by contacting us directly.
Children’s Privacy
This website is intended for adults and is not directed to children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Statement
This Privacy Statement may be updated periodically. Any changes will be posted on this page with an updated revision date.
Contact
For questions about this Privacy Statement or how your information is handled, please contact: